Privacy Policy

At Mobile Recharge AE, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile recharge services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and payment information.
• Account Information: Username, password, and account preferences.
• Transaction Information: Records of recharges, including recipient mobile numbers, amounts, and operators.
• Device Information: IP address, browser type, device type, and operating system.
• Usage Information: Pages visited, features used, and interactions with our website.

2. How We Collect Information

We collect information through:

• Direct interactions when you create an account, conduct a recharge, or contact us.
• Automated technologies such as cookies and similar tracking technologies.
• Third parties, including payment processors and mobile operators.

3. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your mobile recharge requests.
• To create and manage your account.
• To communicate with you about your transactions, account, and our services.
• To provide customer support and respond to inquiries.
• To improve and optimize our website and services.
• To detect, prevent, and address technical issues or fraudulent activities.
• To comply with legal obligations.

4. Disclosure of Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist us in providing our services, such as payment processors and mobile operators.
• Business Partners: Trusted partners who help us deliver our services.
• Legal Requirements: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our assets.

5. Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of sensitive data.
• Regular security assessments and updates.
• Restricted access to personal information.
• Industry-standard security protocols for payment processing.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information.
• The right to correct inaccurate information.
• The right to delete your personal information.
• The right to restrict or object to processing of your personal information.
• The right to data portability.

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Phone: +971 50 123 4567
Address: Dubai Silicon Oasis, Dubai, UAE

Last Updated: October 1, 2023